We offer various shipping services for our customer worldwide. Tracking numbers will be provided for each order within 1 working day of shipment date.
DHL Express – 3-5 days in delivery time.
Tracking - http://www.dhl.com
Upgraded - Insurance against physical loss or damages of shipment. This would cost 2% of the declared value (plus 7% VAT) but with a minimum of 450 THB or $15 (plus 7% VAT) per shipment.
Basic Insurance - When having your order shipped via DHL Express you are immediately insured with DHL for any loss, damage or delays which may or may not accor during shipment of your package(s) from our office in northern Thailand to your address where you are currently located. How much your package is insured depends on the weight of the package itself, the rate is as follows: $25 per kilogram or $11.34/bb.
If your order is lost, damaged or delayed in any way, you are free to file a claim or inquiry with DHL by contacting them directly.
Please make sure you submit 1 claim per order. If you regard the limits as insufficient, you can make a special declaration of value with DHL.
DHL Global Mail/Air Parcel – 15-30 days in delivery time. Delivered by your local Post Office as Registered International Airmail.
Tracking - https://www.globalmail.dhl.com/web/portal-asia/traceit
Please read our instructions about this tracking at http://www.ethniclanna.com/wholesale/content/14-how-to-trace-your-oder
Basic Insurance - Every shipment with DHL Global Mail/Air Parcel is already registered with insurance against physical loss or damages - covering up to a maximum of 40 USD in claims.
**If you choose DHL Global Mail/ Air Parcel, we will not be responsible for any loss above $40.
THAILAND POST OFFICE
Tracking - http://www.thailandpost.com
EMS 3-5 days
Basic Insurance - Every shipment with the Thai post office's EMS carrier is automatically insured up to $66 for any lost packages due to the package itself being shipped with tracking information.
International Air Mail – 15-30 days
Basic Insurance - Every shipment is registered with Thailand Post Office for the extra cost of 65 THB or $2.5. This includes insurance against physical loss or damages of shipment - covering up to a maximum of 47 USD in claims.
Surface – 30-40 days
Sea Cargo – 60-90 days
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility, and Ethnic Lanna will not be held liable for any of the costs.
Please check with your country's customs office to determine what these additional costs will be prior to completing your order.